Summary: Twenty years in the Information Technology industry.

• Fifteen years documentation experience writing user manuals, program documentation, training materials, and on-line help for the financial, manufacturing, and health care industries.
• Three years programming experience developing and maintaining financial software applications.
• Two years as a data-entry operator maintaining master trust information for individual and corporate stock portfolios.

Hardware:	IBM PC, Macintosh SE, VAX 4000, IBM 370, 3033, OS/MVS, NT, UNIX
Software:	MSWord, MSAccess, FrameMaker, PowerPoint, RoboHelp, Forehelp, Frontpage, Visio, ABC Flowcharter, MacDraw, PageMaker
Languages: Working Knowledge Of:	COBOL, Natural, HTML Java, XML

Job History:

12/02 – 6/03   Kelly Services – Naples, FL
            Provided temporary office support for various companies typing correspondence (MSWord), data entry and report generation
            (MSAccess/SQL queries), created/updated spreadsheets (Excel), front-desk phone support and customer service.

10/00 - 2/02   CertCo - Cambridge

Wrote an integration guide for a client toolkit that enables customers to connect to CertCo's server for secure Business-to-Business (B2B)transactions. Wrote an installation and integration guide for the company’s digital signing product. Updated documentation to reflect the new version of their certificate validation product for use on NT and UNIX platforms.

10/99 - 10/00  Thomson Financial - Boston

Re-designed user guides for a trade acceptance and allocation system (OASYS) used by Institutional traders. Updated programmer documentation (API’s, reference guides) for installing the product on UNIX.

5/99 - 9/99  Fidelity Investments - Boston

Re-designed and wrote on-line help for one of Fidelity's trading products (Powerstreet).

2/99 - 4/99  The SSI Group, Inc. - Tampa

Wrote a user’s guide for a managed care browser-based system used by health care professionals to set up cases and monitor patient progress.

4/98 - 8/98  Oxford Health Plans - Nashua

Developed training materials (Facilitator Guides, Participant Materials, Job Aids) used in training Enrollment personnel and Sales Representatives on Oxford’s new enrollment procedures. Wrote various procedures on processing enrollment forms and recording/tracking enrollment information. 10/96 - 1/98  Fidelity Investments - Boston Developed training materials for trainers in Fidelity's Retail Training Services Department. Wrote on-line help for two of Fidelity's trading products (Fidelity On-line Express and Web Xpress). 9/93 - 10/96  Power Curve, Inc. - Westborough Developed on-line help and training manuals for the company's MRP system. Modules included: Inventory, Bill of Materials, Standard Cost, Sales Forecasting, Business Planning, Knit/Warp Scheduling. 12/92 - 8/93  440 Financial Investments, Inc. - Worcester Produced work flows for each task performed by personnel in the 440 trade room and the mutual funds area. Created a procedures manual for each area that documents the steps necessary for trade processing, account set-up and maintenance, and cashiering tasks. 1/92 - 9/92  Unisys Corporation - Somerville Wrote program specifications for the Massachusetts Medicaid Information System. Performed code-to-spec review of the COBOL programs used to maintain information for Medicaid providers. 8/89 - 9/91  ASA International, Ltd. - Framingham Wrote a series of user's guides describing ASA's MRP system. Created the demo database and user's guides for the company's Barcode system. 11/88 - 8/89  The Boston Company - Medford Projects included a user's guide for a Foreign Exchange Trade Tracking System (FETTS), a procedures manual and user reference guide for the company's ATM processing system, and a user's guide for a Certificate of Deposit processing system. 6/87 - 11/88  Fidelity Investments - Boston Wrote user's guides for a mutual fund retail system used by Fidelity's in-house operations area and their outside clients. 12/85 - 6/87  BayBanks System, Inc. - Waltham Wrote documentation for the company's Consolidated Statement Accounting System. Updated documentation for a mortgage data-entry system. Also maintained TANDEM programming documentation for the ATM switching network. 4/84 - 12/85  Fidata Systems, Inc. - Boston Projects included writing user's guides for a stock transfer system and revising user and program documentation for a mutual fund retail system. 2/79 - 4/84  The Boston Company - Boston Applications Programmer 4/81 - 4/84
Maintained COBOL programs for master trust reporting. Assisted in developing an on-line system using ADABASE/NATURAL for the System Support Group and Trust department for the input of stock and bond information for maintenance of company portfolios.

Data Entry Operator 2/79 - 4/81
Entered the daily I/O of Trust, Lockbox, and Master Trust information on a key-to-disk system.

Education:

B.A. International Studies (1975) Utica College of Syracuse University. Various computer, writing, and video courses (1976 - 1997).