Summary:  Twenty-plus years in the Information Technology industry.

• Twenty years documentation experience writing user manuals, program documentation, training materials, and on-line help and e-learning videos for the financial, software, manufacturing, and health care industries.
• Three years programming experience developing and maintaining financial software applications.
• Two years as a data-entry operator maintaining master trust information for individual and corporate stock portfolios.

Hardware:	IBM PC 370, 3033, OS/MVS, Mac SE&OS, Windows NT&XP, UNIX
Software:	MSWord, Camtasia Studio, SnagIT, PowerPoint, Excel, FrameMaker, RoboHelp, PhotoShop, Frontpage, Clearcase, SharePoint, Visio
Languages:	COBOL, Natural, HTML

Job History:

11/08 – Present   Veterans Health Administration’s Allocation Resource Center (ARC) – Braintree

The ARC is a VHA facility that is responsible for tracking and reporting the financial resources allocated to veteran health care facilities and services. Projects included documenting ARC patient costing procedures for financial managers at the healthcare facilities and writing a reference guide for software developers that describes how the ARC creates the database used for costing. Am currently using Camtasia 9 to create web-based video presentations that describe ARC products and services that VHA personnel can use to ensure that their medical centers are correctly reporting the health care services being provided to veterans.

07/07 – 11/08  Capital Fulfillment Group – Hingham
10/04 – 8/05

Provided documentation for CFG personnel and CFG clients that describe the company’s capital fulfillment process. Documents include: Technical Overview, Client Reference Guides, Client Training Guide.

9/05 – 3/07  Tufts-New England Medical Center – Boston

Updated policies & procedures that changed due to the hospital’s conversion to Lawson System’s software for their finance and supply chain applications. Also wrote a Kronos training guide that describes the application’s timekeeper functions.

10/03 – 5/04  Fidelity Investments – Boston

Documented Oracle Financials accounting processes (GL, AR, Treasury) for the Corporate Financial IT Support Group.

10/00 - 2/02   CertCo - Cambridge

Wrote an integration guide for a client toolkit that enables customers to connect to CertCo's server for secure Business-to-Business (B2B)transactions. Wrote an installation and integration guide for the company’s digital signing product. Updated documentation to reflect the new version of their certificate validation product for use on NT and UNIX platforms.

10/99 - 10/00  Thomson Financial - Boston

Re-designed user guides for a trade acceptance and allocation system (OASYS) used by Institutional traders. Updated programmer documentation (API’s, reference guides) for installing the product on UNIX.

5/99 - 9/99  Fidelity Investments - Boston

Re-designed and wrote on-line help for one of Fidelity's trading products (Powerstreet).

2/99 - 4/99  The SSI Group, Inc. - Tampa

Wrote a user’s guide for a managed care browser-based system used by health care professionals to set up cases and monitor patient progress.

4/98 - 8/98  Oxford Health Plans - Nashua

Developed training materials (Facilitator Guides, Participant Materials, Job Aids) used in training Enrollment personnel and Sales Representatives on Oxford’s new enrollment procedures. Wrote various procedures on processing enrollment forms and recording/tracking enrollment information. 10/96 - 1/98  Fidelity Investments - Boston Developed training materials for trainers in Fidelity's Retail Training Services Department. Wrote on-line help for two of Fidelity's trading products (Fidelity On-line Express and Web Xpress). 9/93 - 10/96  Power Curve, Inc. - Westborough Developed on-line help and training manuals for the company's MRP system. Modules included: Inventory, Bill of Materials, Standard Cost, Sales Forecasting, Business Planning, Knit/Warp Scheduling. 12/92 - 8/93  440 Financial Investments, Inc. - Worcester Produced work flows for each task performed by personnel in the 440 trade room and the mutual funds area. Created a procedures manual for each area that documents the steps necessary for trade processing, account set-up and maintenance, and cashiering tasks. 1/92 - 9/92  Unisys Corporation - Somerville Wrote program specifications for the Massachusetts Medicaid Information System. Performed code-to-spec review of the COBOL programs used to maintain information for Medicaid providers. 8/89 - 9/91  ASA International, Ltd. - Framingham Wrote a series of user's guides describing ASA's MRP system. Created the demo database and user's guides for the company's Barcode system. 11/88 - 8/89  The Boston Company - Medford Projects included a user's guide for a Foreign Exchange Trade Tracking System (FETTS), a procedures manual and user reference guide for the company's ATM processing system, and a user's guide for a Certificate of Deposit processing system. 6/87 - 11/88  Fidelity Investments - Boston Wrote user's guides for a mutual fund retail system used by Fidelity's in-house operations area and their outside clients. 12/85 - 6/87  BayBanks System, Inc. - Waltham Wrote documentation for the company's Consolidated Statement Accounting System. Updated documentation for a mortgage data-entry system. Also maintained TANDEM programming documentation for the ATM switching network. 4/84 - 12/85  Fidata Systems, Inc. - Boston Projects included writing user's guides for a stock transfer system and revising user and program documentation for a mutual fund retail system. 2/79 - 4/84  The Boston Company - Boston Applications Programmer 4/81 - 4/84
Maintained COBOL programs for master trust reporting. Assisted in developing an on-line system using ADABASE/NATURAL for the System Support Group and Trust department for the input of stock and bond information for maintenance of company portfolios.

Data Entry Operator 2/79 - 4/81
Entered the daily I/O of Trust, Lockbox, and Master Trust information on a key-to-disk system.

Education:

B.A. International Studies (1975) Utica College of Syracuse University. Various computer, writing, and video courses (1976 - 1997).